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Claidroid has an employee friendly as well as inclusive culture. The Company provides ample opportunities  to work in latest technologies and actively encourages  training and certifications in relevant technologies.
Following are the current open positions
RPA Pre-sales Engineer!! Contractual Role

 

Job Mission : The ideal candidate should possess a mix between programming skills, solutioning and customer interaction skills. In this role you will be polishing both your technical and your soft skills, having exposure to a huge portfolio of customers from all industries, different geographies and the top technologies on the market.

 

  • Build and deliver custom made industry specific demos for new prospects and clients.

  • Create powerful POC’s (Proof Of Concepts) for prospects and customers.

  • Be an evangelist of UiPath automation tools by identifying customer needs and showcasing the best solution.

  • Learn the benefits of new exciting technologies and how to integrate with UiPath.

  • Develop automation robots for industry specific usage.

  • Develop workflows and projects for specific use cases by integrating with different application and products.

  • Work closely with Product team at improvement of the core functionalities and adding external technologies to UiPath ecosystem.

  • Graduates in Computer Science with minimum 2 years’ experience in programming .NET (C# or VB), Java + node based programming – perfect match).

  • “UiPath Certified Professional certification preferred” 

  • Previous experience in application or implementation domain is a must.

  • Previous experience in working on different types of servers (IIS, Apache, Linux, different types of cloud environment, SAP servers, database servers) is a plus.

  • Previous experience in industry specific tools and applications is a plus.

  • Skills required: process minded, good presentation and communication skills.

  • Fluent written and verbal communication is mandatory. Multi-Linguistic is a plus.

  • Available to travel up to 30% of the time.

  • Minimum 1 year experience in a client-facing role.

  • Must be ready to work in different time-zones based on the work allocation.

 

Should be excellent in communication.

 

Locations – Bangalore, Chennai, Gurgaon, Mumbai Only - No remote work location.

 

Immediate Joiners who can kick start the job within 0-30days.

Contractual period minimum of 1 year.

 

Budget – Upto Rs 18 L per annum

ServiceNow Lead Administrator

Roles and Responsibilities

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner and meet all monthly customer Service Level Agreements

  • Maintains daily communication with team and hits productivity standards

  • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

  • Provides statistical and performance feedback and coaching on a regular basis to each team member

  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives

  • Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests

  • Responds to High and Critical priority tickets/projects according to standard operating procedures

  • Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests

  • Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed

  • Communicate (both verbally and in writing) with customers in a formal and professional manner

  • Create and manage the lifecycle of Incidents and Service requests in the company’s trouble ticketing system

  • Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.

  • Ensure escalations are handled in a professional, consistent, and relentless manner.

  • Proven track record in agile way of working both Scrum or Kanban

  • The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.

  • Responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs. This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

  • Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation. The candidate will have to create and configure business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters, etc.

  • Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives

  • Troubleshoot and resolve issues related to software applications, systems integration and related platforms.


Qualifications

  • Degree or equivalent qualification in Computer Science or Electronic Engineering
  • 3+ years of Service Desk and/or Team Lead experience
  • 3-5+ years of experience of implementing various ServiceNow products
  • ServiceNow System Administrator is a must
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
  • Knowledge on service now related technologies, especially java script.
  • Knowledge on one of the following programming languages like XML, HTML, CSS, SQL and Angular JS.
  • Experience in platform upgrades.
  • Experience in installation and configuration of MID-Servers for various needs ITOM, Security, Integrations
  • Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Excellent verbal, written, and interpersonal communication skills using English language
  • Strong organization and prioritization skills
  • Ability to resolve problems with minimal management assistance, escalating when appropriate.
  • Strong collaboration skills with remote stakeholders and teammates to support global business needs and ensuring enterprise alignment.

Preferred Qualifications include:

  • Hands-on experience on one of the following OS: Unix, Linux.
  • Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart
  • Integrations with LDAP and other applications external to ServiceNow (ServiceNow (Table API,  Scripted REST and Webservice Import Sets)
  • Experience and certification in Event Management; Discovery; Project Portfolio
  • Knowledge of and experience with Postman, Integration with SAP/SCCM/Icinga
  • Knowledge of ServiceNow modules like Agile 2.0, Test Management and Automated Testing Framework
ServiceNow Administrator

Roles and Responsibilities

  • Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests
  • Responds to High and Critical priority tickets/projects according to standard operating procedures
  • Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests
  • Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed
  • Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.
  • The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.
  • This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
  • Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation. The candidate will have to create and configure business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters, etc.
  • Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
  • Troubleshoot and resolve issues related to software applications, systems integration and related platforms.

Qualifications

  • Degree or equivalent qualification in Computer Science or Electronic Engineering
  • 2-3+ years of experience of implementing/supporting ServiceNow platform
  • ServiceNow System Administrator certificate is a must
  • Knowledge on service now related technologies, especially java script.
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
  • Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart
  • Proven track record in agile way of working Scrum or Kanban
ServiceNow Developers

Min 5 yrs of dev experience in ServiceNow / BMC Remedy in ITSM/Walk-Up/ ITOM /APM /HRSD /CSM /ITBM /Custom Scoped App Development /Integrations. Must have worked on Web Services Integration.

We are always looking for talented, passionate and motivated individuals  to join our growing team.  We also encourage bright college students to join as Interns in various domains such as ServiceNow / Sales Force Automation / Cloud / Enterprise Security / AI ML / BI and Big Data / Digital Marketing / Sales and Marketing etc. If interested, please forward your details below or send email to careers@claidroid.com to take your career to the next level.​

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