WORK WITH US

Claidroid has an employee friendly as well as inclusive culture. The Company provides ample opportunities to work in latest technologies and actively encourages training and certifications in relevant technologies.

Following are the current open positions

Core Java Developer

Job Description:

Position: Core Java Developer

Experience: 1-3 Years

Location: Pune/Chennai (Hybrid Model)

Basic Requirements:

Strong understanding of programming basics & OOPS concept. Capable of programming independently

Mandatory Skills and Experience:

Should have strong understanding of Core Java, Advanced Java, POJO, JEE frameworks, JDBC Basic knowledge of Spring and Hibernate Frameworks

Java (Good Knowledge)

1.OOPs Concepts
2.Programming Concepts (Evaluate Hands-on Capabilities Ex - I/O, Loops, Object Creation, overloading/overriding, etc)
3.Collection Framework
4.Exception Handling (Compile, Runtime errors and custom exception)
5.JDBC and Basic SQL Queries

Spring MVC (Basic Understanding) -

1.Spring MVC framework Basics
2.Annotation/Java Based configuration
3.Rest API Basics

ServiceNow Developer

Job Description:

The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of Service Now functionality and how all ITIL processes can be implemented in Service Now. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support. As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.

Configure/Code Service Now applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration
Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests
Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL’s
Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired
Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible
Ensure application configuration consistency across development, stage, testing, sandbox, and production environments
Participate in ongoing production support and end user support.
Experience in cloning, patch upgrade and release upgrade activities
Experience in all ITSM modules – Incident, Change, Problem, Request
Experience in handling issues encountered on production. For ex – log debugging, notification issues, user administration, integration issues etc.
Knowledge about update set deployment for Production Releases.

ServiceNow PPM / ITBM Developer

Job Description:

As the Service Now Developer, you will create and customize core applications specifically in PPM/ITBM module on the Service Now platform. You would develop custom applications within the Service Now platform from the ground up, using Create Now. You would also administer a Service Now instance, including the delegation of groups, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions

Major Responsibilities

The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of Service Now PPM OOB functionality and how the workflow for PPM grows from Ideation into a demand and project, how financials are calculated based on cost plans and benefit plans, how resource capacity or availability is calculated and resource planning progresses, how the time cards contribute to the lifecycle and help in charging. The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support. As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.
Configure/Code Service Now PPM modules – Idea, Demand, Project, Tasks, Resource Plans, Time cards, Financials, Cost plans, benefit plans, etc. based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration
Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests
Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL’s, inbound email action, Service Portals.
Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired
Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible
Ensure application configuration consistency across development, stage, testing, sandbox, and production environments
Participate in ongoing production support and end user support.
Experience in cloning, patch upgrade and release upgrade activities
Experience in handling issues encountered on production. For ex – log debugging, notification issues, user administration, integration issues etc.
Knowledge about update set deployment for Production Releases

ServiceNow Business Analyst

Job Description:

As the Service Now Business Analyst, you will Coordinate requirements development session with client community. Document business requirements including technical capabilities, operational process flows, organization priorities, business value drivers, dependencies / contingencies, risks, and opportunities. Lead and own the documentation of client requirements, use cases, testing / acceptance criteria. Work closely with ServiceNow consultants, create stories out of business requirements. Work closely with Stake holders and Process Owners. Co-ordinate with different teams / divisions on the requirements.

Major Responsibilities

Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems.
Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.
Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.
Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines. Possess a deep understanding of PPM concepts and IT Service Management (ITSM) software applications on the market , specifically ServiceNow.
Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies.
Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.
Ensures that documentation is updated when change requests are approved for the project.
Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements.
Operates as a liaison between technical personnel and the appropriate Client and / or account teams.
Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.
Supports team information sharing and on-boarding of colleagues as the team grows.
Provides input on processes, procedures, or new approaches.
Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations

ServiceNow Lead Administrator

Roles and Responsibilities

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner and meet all monthly customer Service Level Agreements
Maintains daily communication with team and hits productivity standards
Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives
Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests
Responds to High and Critical priority tickets/projects according to standard operating procedures
Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests
Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed
Communicate (both verbally and in writing) with customers in a formal and professional manner
Create and manage the lifecycle of Incidents and Service requests in the company’s trouble ticketing system
Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.
Ensure escalations are handled in a professional, consistent, and relentless manner.
Proven track record in agile way of working both Scrum or Kanban
The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.
Responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs. This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation. The candidate will have to create and configure business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters, etc.
Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
Troubleshoot and resolve issues related to software applications, systems integration and related platforms.

Qualifications

Degree or equivalent qualification in Computer Science or Electronic Engineering
3+ years of Service Desk and/or Team Lead experience
3-5+ years of experience of implementing various ServiceNow products
ServiceNow System Administrator is a must
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
Knowledge on service now related technologies, especially java script.
Knowledge on one of the following programming languages like XML, HTML, CSS, SQL and Angular JS.
Experience in platform upgrades.
Experience in installation and configuration of MID-Servers for various needs ITOM, Security, Integrations
Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
Excellent verbal, written, and interpersonal communication skills using English language
Strong organization and prioritization skills
Ability to resolve problems with minimal management assistance, escalating when appropriate.
Strong collaboration skills with remote stakeholders and teammates to support global business needs and ensuring enterprise alignment.

Preferred Qualifications include:

Hands-on experience on one of the following OS: Unix, Linux.
Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart
Integrations with LDAP and other applications external to ServiceNow (ServiceNow (Table API, Scripted REST and Webservice Import Sets)
Experience and certification in Event Management; Discovery; Project Portfolio
Knowledge of and experience with Postman, Integration with SAP/SCCM/Icinga
Knowledge of ServiceNow modules like Agile 2.0, Test Management and Automated Testing Framework

ServiceNow Administrator

Roles and Responsibilities

Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests
Responds to High and Critical priority tickets/projects according to standard operating procedures
Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests
Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed
Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.
The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.
This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation. The candidate will have to create and configure business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters, etc.
Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
Troubleshoot and resolve issues related to software applications, systems integration and related platforms.

Qualifications

Degree or equivalent qualification in Computer Science or Electronic Engineering
2-3+ years of experience of implementing/supporting ServiceNow platform
ServiceNow System Administrator certificate is a must
Knowledge on service now related technologies, especially java script.
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart
Proven track record in agile way of working Scrum or Kanban

We are always looking for talented, passionate and motivated individuals to join our growing team. We also encourage bright college students to join as Interns in various domains such as ServiceNow / Sales Force Automation / Cloud / Enterprise Security / AI ML / BI and Big Data / Digital Marketing / Sales and Marketing etc. If interested, please forward your details below or send email to careers@claidroid.com to take your career to the next level.

WORK WITH US

Claidroid has an employee friendly as well as inclusive culture. The Company provides ample opportunities to work in latest technologies and actively encourages training and certifications in relevant technologies.

​

Following are the current open positions

​

Core Java Developer

ServiceNow Developer

ServiceNow PPM / ITBM Developer

ServiceNow Business Analyst

ServiceNow Lead Administrator

Roles and Responsibilities

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner and meet all monthly customer Service Level Agreements

Maintains daily communication with team and hits productivity standards

Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

Provides statistical and performance feedback and coaching on a regular basis to each team member

Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives

Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests

Responds to High and Critical priority tickets/projects according to standard operating procedures

Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests

Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed

Communicate (both verbally and in writing) with customers in a formal and professional manner

Create and manage the lifecycle of Incidents and Service requests in the company’s trouble ticketing system

Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.

Ensure escalations are handled in a professional, consistent, and relentless manner.

Proven track record in agile way of working both Scrum or Kanban

The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.

Responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs. This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives

Troubleshoot and resolve issues related to software applications, systems integration and related platforms.

Qualifications

Degree or equivalent qualification in Computer Science or Electronic Engineering

3+ years of Service Desk and/or Team Lead experience

3-5+ years of experience of implementing various ServiceNow products

ServiceNow System Administrator is a must

Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

Knowledge on service now related technologies, especially java script.

Knowledge on one of the following programming languages like XML, HTML, CSS, SQL and Angular JS.

Experience in platform upgrades.

Experience in installation and configuration of MID-Servers for various needs ITOM, Security, Integrations

Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.

Excellent verbal, written, and interpersonal communication skills using English language

Strong organization and prioritization skills

Ability to resolve problems with minimal management assistance, escalating when appropriate.

Strong collaboration skills with remote stakeholders and teammates to support global business needs and ensuring enterprise alignment.

​​

Preferred Qualifications include:

Hands-on experience on one of the following OS: Unix, Linux.

Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart

Integrations with LDAP and other applications external to ServiceNow (ServiceNow (Table API, Scripted REST and Webservice Import Sets)

Experience and certification in Event Management; Discovery; Project Portfolio

Knowledge of and experience with Postman, Integration with SAP/SCCM/Icinga

Knowledge of ServiceNow modules like Agile 2.0, Test Management and Automated Testing Framework

ServiceNow Administrator

Roles and Responsibilities

Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests

Responds to High and Critical priority tickets/projects according to standard operating procedures

Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests

Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed

Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.

The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.

This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.

Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives

Troubleshoot and resolve issues related to software applications, systems integration and related platforms.

Qualifications

Degree or equivalent qualification in Computer Science or Electronic Engineering

2-3+ years of experience of implementing/supporting ServiceNow platform

ServiceNow System Administrator certificate is a must

Knowledge on service now related technologies, especially java script.

Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart

Proven track record in agile way of working Scrum or Kanban