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Claidroid has an employee friendly as well as inclusive culture. The Company provides ample opportunities  to work in latest technologies and actively encourages  training and certifications in relevant technologies.
Following are the current open positions
ServiceNow Developer 

 

Job Description:

 


The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of Service Now functionality and how all ITIL processes can be implemented in Service Now. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support. As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.

  • Configure/Code Service Now applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration

  • Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests

  • Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL’s

  • Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations

  • Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired

  • Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible

  • Ensure application configuration consistency across development, stage, testing, sandbox, and production environments

  • Participate in ongoing production support and end user support.

  • Experience in cloning, patch upgrade and release upgrade activities

  • Experience in all ITSM modules – Incident, Change, Problem, Request

  • Experience in handling issues encountered on production. For ex – log debugging, notification issues, user administration, integration issues etc.

  • Knowledge about update set deployment for Production Releases.

ServiceNow PPM / ITBM Developer 

 

Job Description:

 

As the Service Now Developer, you will create and customize core applications specifically in PPM/ITBM module on the Service Now platform. You would develop custom applications within the Service Now platform from the ground up, using Create Now. You would also administer a Service Now instance, including the delegation of groups, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions

Major Responsibilities

  • The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of Service Now PPM OOB functionality and how the workflow for PPM grows from Ideation into a demand and project, how financials are calculated based on cost plans and benefit plans, how resource capacity or availability is calculated and resource planning progresses, how the time cards contribute to the lifecycle and help in charging. The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support. As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.

  • ​Configure/Code Service Now PPM modules – Idea, Demand, Project, Tasks, Resource Plans, Time cards, Financials, Cost plans, benefit plans, etc. based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration

  • Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests

  • Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL’s, inbound email action, Service Portals.

  • Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations

  • Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired

  • Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible

  • Ensure application configuration consistency across development, stage, testing, sandbox, and production environments

  • Participate in ongoing production support and end user support.

  • Experience in cloning, patch upgrade and release upgrade activities

  • Experience in handling issues encountered on production. For ex – log debugging, notification issues, user administration, integration issues etc.

  • Knowledge about update set deployment for Production Releases

ServiceNow Business Analyst

 

Job Description:

 

As the Service Now Business Analyst, you will Coordinate requirements development session with client community. Document business requirements including technical capabilities, operational process flows, organization priorities, business value drivers, dependencies / contingencies, risks, and opportunities. Lead and own the documentation of client requirements, use cases, testing / acceptance criteria. Work closely with ServiceNow consultants, create stories out of business requirements. Work closely with Stake holders and Process Owners. Co-ordinate with different teams / divisions on the requirements.

Major Responsibilities

  • Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems.

  • Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.

  • Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.

  • Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform

  • Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines. Possess a deep understanding of PPM concepts and IT Service Management (ITSM) software applications on the market , specifically ServiceNow. 

  • Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies. 

  • Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.

  • Ensures that documentation is updated when change requests are approved for the project.

  • Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements.

  • Operates as a liaison between technical personnel and the appropriate Client and / or account teams.

  • Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.

  • Supports team information sharing and on-boarding of colleagues as the team grows.

  • Provides input on processes, procedures, or new approaches.

  • Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations

ServiceNow Lead Administrator

Roles and Responsibilities

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner and meet all monthly customer Service Level Agreements

  • Maintains daily communication with team and hits productivity standards

  • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

  • Provides statistical and performance feedback and coaching on a regular basis to each team member

  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives

  • Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests

  • Responds to High and Critical priority tickets/projects according to standard operating procedures

  • Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests

  • Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed

  • Communicate (both verbally and in writing) with customers in a formal and professional manner

  • Create and manage the lifecycle of Incidents and Service requests in the company’s trouble ticketing system

  • Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.

  • Ensure escalations are handled in a professional, consistent, and relentless manner.

  • Proven track record in agile way of working both Scrum or Kanban

  • The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.

  • Responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs. This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

  • Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation. The candidate will have to create and configure business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters, etc.

  • Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives

  • Troubleshoot and resolve issues related to software applications, systems integration and related platforms.


Qualifications

  • Degree or equivalent qualification in Computer Science or Electronic Engineering
  • 3+ years of Service Desk and/or Team Lead experience
  • 3-5+ years of experience of implementing various ServiceNow products
  • ServiceNow System Administrator is a must
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
  • Knowledge on service now related technologies, especially java script.
  • Knowledge on one of the following programming languages like XML, HTML, CSS, SQL and Angular JS.
  • Experience in platform upgrades.
  • Experience in installation and configuration of MID-Servers for various needs ITOM, Security, Integrations
  • Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Excellent verbal, written, and interpersonal communication skills using English language
  • Strong organization and prioritization skills
  • Ability to resolve problems with minimal management assistance, escalating when appropriate.
  • Strong collaboration skills with remote stakeholders and teammates to support global business needs and ensuring enterprise alignment.

Preferred Qualifications include:

  • Hands-on experience on one of the following OS: Unix, Linux.
  • Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart
  • Integrations with LDAP and other applications external to ServiceNow (ServiceNow (Table API,  Scripted REST and Webservice Import Sets)
  • Experience and certification in Event Management; Discovery; Project Portfolio
  • Knowledge of and experience with Postman, Integration with SAP/SCCM/Icinga
  • Knowledge of ServiceNow modules like Agile 2.0, Test Management and Automated Testing Framework
ServiceNow Administrator

Roles and Responsibilities

  • Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests
  • Responds to High and Critical priority tickets/projects according to standard operating procedures
  • Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests
  • Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed
  • Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.
  • The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR.
  • This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
  • Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation. The candidate will have to create and configure business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters, etc.
  • Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
  • Troubleshoot and resolve issues related to software applications, systems integration and related platforms.

Qualifications

  • Degree or equivalent qualification in Computer Science or Electronic Engineering
  • 2-3+ years of experience of implementing/supporting ServiceNow platform
  • ServiceNow System Administrator certificate is a must
  • Knowledge on service now related technologies, especially java script.
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
  • Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart
  • Proven track record in agile way of working Scrum or Kanban

We are always looking for talented, passionate and motivated individuals  to join our growing team.  We also encourage bright college students to join as Interns in various domains such as ServiceNow / Sales Force Automation / Cloud / Enterprise Security / AI ML / BI and Big Data / Digital Marketing / Sales and Marketing etc. If interested, please forward your details below or send email to careers@claidroid.com to take your career to the next level.​

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